American Electric, an electrical contractor in Hawaii ranked among the top 100 Solar Contractors, is a great example of a rapidly growing company in need of a custom, centralized and easy-to-use solution. Enter Kintone.
Since deploying Kintone, American Electric has:
- Increased collaboration for over 40 employees in five departments working from the office and in the field.
- Drastically improved operations and communications with automatic notifications and real-time status of changing schedules and equipment needs.
- Saved money by not using expensive and bulky operations management software.
- Transformed disconnected email and spreadsheet driven processes with Kintone’s centralized task-driven workflow.
When the solar wave hit the state in 2010, the company found itself dealing with more residential customers. Given the new volume of projects, the team had a difficult time keeping track of orders and installation projects tangled in a web of emails and Excel spreadsheets.
Their customer satisfaction began to quickly deteriorate as teams had to fight daily fires. Rehan Siddiqui, Director of Engineering, knew they needed a new solution — and fast.
He set out to look for a cloud-based and easy-to-deploy solution that could be easily customized to track ordered parts, warehouse statuses, design plans and project schedules.
“There are plenty of project management apps out there but none are designed or prepared to manage 20 projects a week,” Rehan said. “It’s not about managing a project, it’s about managing a volume of projects.”
After initial success with his Kintone Trial, Rehan showed the design team and site auditors how they could view their plans on a mobile device. Saving them a trip to the office so they could spend more time out in the field was a victorious moment for the team.
Rehan considered other ways his organization could use Kintone to automate workflows. He created an app to help accountants with invoices and another for submitting and tracking new work orders. More departments were starting to use Kintone on their own without help from an IT team.
“This is a collaboration tool and it’s for everybody,” Rehan said. “People on the sales team, in the field — everyone is using it. Imagine the money you save in terms of operations efficiency that results when information is available to the entire team from anywhere and is always current.”
American Electric now uses Kintone for all their document management needs in addition to coordinating tasks between warehouse staff, electricians, installers and salespeople. And best of all, the company is better equipped to manage a new surge of business.
“Our team is more efficient, more productive and a lot less stressed,” Rehan said.
Learn more about how Kintone helped turn American Electric’s business operations into a lean, mean efficiency machine. Download the full case study below.
About the Author
Nicole is Director of Marketing at Kintone, with 10+ years experience in content strategy, campaign management, lead acquisition and building positive work cultures of empowered, purpose-driven team members. She spent seven years as a journalist, previously serving as a CBS San Francisco digital producer, NPR contributor, Patagon Journal deputy editor and reporter for several publications, including the Chicago Tribune. She's passionate about the tech for good space, social entrepreneurship and women leadership. On the weekends, you’ll likely find her putting her Master Gardener skills to use in at community gardens in Oakland.