In the 1960s, people were fascinated by the idea that someday paper might be replaced by computers. Fast forward 50 years, and now people wonder why paper is still hanging around in the digital-first age.
And paper is inefficient and reduces productivity—on average employees spend four hours a week completing paper-related tasks. It’s also costly; companies with 1,000 employees typically spend 3.5 million dollars a year on paper and paper-related tasks. There’s also the environmental toll (the power it takes to make paper is significant and the ink cartridges often end up in landfills). All of which makes going paperless more attractive than ever. But how do you do it?
Heather Johnson, compliance officer for A-B Emblem, the maker of emblems, patches, and insignia for companies around the world, shared her experience of how Kintone helped her company make the digital move. And it was quite a feat for a company “rich in tradition and set in their ways.”
Heather’s Kintone story started when a co-worker approached her with a workflow problem that couldn’t be solved with their “faux-digital” process—taking a manual, paper-based process and simply copying it into a digital format without reviewing it first to make sure all the steps work and make changes where they don’t. Frustrated, Heather began searching for a software solution that would replace their outdated faux process for good.
And it didn’t take long before she discovered Kintone and signed up for a free trial. In just a couple of days, she was able to build a solution that allowed her co-worker to accomplish in three minutes what had previously taken her three days to do. And, overall, Kintone helped reduce A-B Emblem’s overhead by 50%—initiated and managed by someone who had never heard of no-code/low code software.
“One thing that really stands out to me is that anyone can use it. A lot of software is only great if you’re a programmer and have the specialized experience, but Kintone is open to anyone. No matter what kind of user you are or what your programming experience is, you can make something from it.”
The ease of making the digital transformation debunked a bunch of myths she believes holds other companies back from doing the same.
Heather called out these going-paperless myths in the webinar:
While Heather found the right software she needed to get A-B Emblem’s digital ball rolling, there were many steps involved to make a successful conversion. To help other companies ditch paper, Heather gathered tips that will likely apply to any business.
In order to get the green light from the people at the top of your organization, a must for a strong digital push, you’ll want to show them the value and specific benefits of making the digital investment—and why the solution you’ve found is the right choice.
Heather was able to demonstrate that going with Kintone meant having a solution with:
How valuable each benefit will be for your company depends on your company’s needs. For A-B Emblem, more efficient problem solving and mitigation was the benefit they’ve had the most success with and what catapulted the company into having a full-blown digital transformation.
For Heather, getting her team started with Kintone was her favorite part of the switch because this is where it operates the most, and her co-workers understand better than anyone else in the company, even management, that it’s a better system than what they had before.
But, to get your team excited and ready to go, Heather says you should:
Now that you’ve got the tool you need to make a digital transformation (and say goodbye to paper), Heather has some advice about really using it wisely to get the most out of the software as possible. That should add up to better workflows and Heather recommends bringing in people who are totally unfamiliar with your process for a fresh perspective.
Other ways to ensure you’re creating better workflows include:
While there is no cookie-cutter guide to going paperless, there are some good rules and patterns you can follow, including knowing your management and employee’s style and personality. Heather found that it was effective to break it out into four distinct phases.
A digital transformation doesn’t have to be overwhelming. With Heather’s advice and Kintone’s technology, you can be confident that your company is ready to go paperless. And once you do, there’s a good chance you’ll wonder why your company, like A-B Emblem, was holding to a tradition that wasn’t helping their organizational efficiency or their bottom line.