--- title: CIO the New Chief Integration Officer? 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What Happens When Cloud Computing Decisions Leave the IT Department Jul 21, 2016   |   by [Nicole Jones](https://blog.kintone.com/business-with-heart/author/nicole-jones) [Tweet](https://twitter.com/share) Traditional IT is wading through a massive sea of change as companies fight to stay relevant in an age when digital disruption equates to new, higher expectations from customers. Driving the change is the shift from slow-moving and stable legacy systems to more agile cloud computing. [Research from Trustmarque](https://www.trustmarque.com/) highlighted that **81 percent** of CIOs believe legacy infrastructures are having a **negative impact** on the IT department’s productivity levels. Yet, it continues to be commonplace at enterprises. The whole "if it ain't broke, don't fix it" adage comes into play even when the system requires intricate patching and modifications for a chance to keep up with the changing needs of a business.  So what are the real-world implications of solely operating within a legacy system? - Unable to adapt to a changing user base or workload -- challenging to scale a company - Poor document management -- users spend more time searching for information - Weak reporting capability -- unable to access information when you need it - Lack of transparency between users and departments -- data in silos often resulting in duplicate work - Loss of data integrity due to systems unable to communicate in real-time All of the above points tie into innovation, or lack of it. As IT complexity has increased, the number of support needs from line of business owners has also increased. This in turn keeps IT employees focused on operational tasks, like keeping the lights on, as opposed to focusing on implementation of new technologies to support digital transformation projects.  This division of tasks can be tied to Gartner elevating the need for [bimodal IT](https://blog.kintone.com/topic/bimodal-it), known as the practice of managing two separate but coherent styles of work: one focused on predictability; the other on exploration. **RELATED: **[Digital Disruption Forging New Breed of Superhero Process Excellence & IT Professionals](https://blog.kintone.com/digital-disruption-process-excellence-it-business-transformation) But early critics, including Forrester analysts, argue the clear seperation between IT departments and roles stifles transformation. Instead what CIOs need, [Forrester analysts argue](https://blog.kintone.com/cio-chief-integration-officer-cloud-computing-decisions-leave-it-department), is "a single, bolder business technology (BT) strategy to accelerate innovation and simplification, not a two-class system that adds more front-end and back-end silos of complexity." ## The New Enterprise IT Department "Static is out the window, discarded in favor of agile. Infrastructure capability will meet the normal: fast, cheap, and scalable," [writes Bernard Golden for CIO.com](http://www.cio.com/article/3052153/cloud-computing/what-cloud-computing-means-for-your-applications.html). "If the on-premise environment meets those requirements, fine. If it doesn’t, nothing in the world will persuade those consumers to stick with an inferior offering." While cloud could now be seen as a priority, the majority of businesses are having to navigate a number of transformation projects just to implement the technology to meet their customers' needs. But even the best tech tools can’t solve the process problem. Without a restructuring of process, "adopting containers or a framework is like dropping a bigger engine into a car with flat tires," Golden writes. IT will need to blend and create new roles and groups if they want to make a positive change, but not without some resistance from employees. Organizational transformation is one of the most difficult tasks for leaders, "far harder than improving the performance of an existing but suboptimal organization," [Golden writes](http://www.cio.com/article/3052153/cloud-computing/what-cloud-computing-means-for-your-applications.html). [Mike Henson, Director, Cloud and Managed Services, Trustmarque](http://www.businesscloudnews.com/2016/05/23/81-of-cios-believe-legacy-systems-are-having-negative-impact-on-business/), agrees. “Many CIOs struggle to balance the need to run business IT as usual, while at the same time delivering innovative new services to demanding users," he said. "Clearly, CIOs recognize the growing need for continued innovation within their organization – but also recognize that a lack of internal resources and skills can hamper this ambition.” ## Cloud Becomes a C-Suite Issue Technology decisions once strictly managed by IT departments is moving to the hands of C-suite executives in mid-market firms, especially in cloud and analytics, [according to a report by Deloitte Growth Enterprise Services](http://www2.deloitte.com/us/en/pages/deloitte-growth-enterprise-services/topics/mid-market-technology.html). “In the middle market, technology really has become a C-suite issue,” says Stephen Keathley, national technology leader of Deloitte Growth Enterprise Services and principal of Deloitte Consulting. “The numbers are way up for executives that are actively involved in their company’s technology decisions.” Between May 29 and June 15, 2015, market research firm OnResearch polled 500 executives at mid-market companies on Deloitte’s behalf. Keathley notes that a growing percentage — 33 percent, compared with 20 percent in 2014 — say leadership is “leading the charge” when it comes to the adopting nextgen technologies. A line of business leader and C-suite's unique perspectives and understanding of a specific area of the business makes them equipped to come up with innovative solutions to keep their companies competitive. To keep up, Keathley says, CIOs will need to adjust their focus to best support the business. “The CIO in a middle-market company has traditionally been a sort of a curator of technology,” Keathley says. “I don’t think that’s going to be adequate anymore. I think the CIO in the middle-market is going to have to evolve and become either the chief integration officer or the chief technology portfolio officer who oversees a portfolio of different services that need to be integrated to support the business." **RELATED: **[The 'Citizen Developer' Trend Is Powering Business Transformation](https://blog.kintone.com/citizen-developer-no-code-online-database-app-software) Changing IT’s culture to be more collaborative and to become a true business partner can’t be forced from the top-down. It requires a change in mindset and behavior across departments. Focusing on these principles will put an IT organization on a path to being a powerful transformer for business leaders. [![IT Checklist digital transformation business technology checklist - by Kintone](https://no-cache.hubspot.com/cta/default/1857320/5a572944-2ed6-4a5d-a079-337d39411777.png)](https://cta-redirect.hubspot.com/cta/redirect/1857320/5a572944-2ed6-4a5d-a079-337d39411777) [![Kintone Free Trial CTA](https://no-cache.hubspot.com/cta/default/1857320/a0c9f62e-cc45-42e5-ade0-913fa2ddcd53.png)](https://cta-redirect.hubspot.com/cta/redirect/1857320/a0c9f62e-cc45-42e5-ade0-913fa2ddcd53) [![](https://blog.kintone.com/hubfs/Nicole.png)](https://blog.kintone.com/business-with-heart/author/nicole-jones) About the Author [Nicole Jones](https://blog.kintone.com/business-with-heart/author/nicole-jones) Nicole is Director of Marketing at Kintone, with 10+ years experience in content strategy, campaign management, lead acquisition and building positive work cultures of empowered, purpose-driven team members. She spent seven years as a journalist, previously serving as a CBS San Francisco digital producer, NPR contributor, Patagon Journal deputy editor and reporter for several publications, including the Chicago Tribune. She's passionate about the tech for good space, social entrepreneurship and women leadership. On the weekends, you’ll likely find her putting her Master Gardener skills to use in at community gardens in Oakland. Recommended Posts Up Next [What a Radical Japanese Tech Company Can Teach Us About Retaining Happy Employees](https://blog.kintone.com/business-with-heart/what-a-radical-japanese-tech-company-can-teach-us-about-keeping-employees-happy) Previous [Lessons From the Amazon Jungle For Overcoming Business Operation Challenges](https://blog.kintone.com/business-with-heart/amazon-jungle-teaches-us-about-business-operation-challenges) [Back to Business with Heart <3 Blog Page](https://blog.kintone.com/business-with-heart) ### Subscribe to Blog #### Recommended Posts [![](https://blog.kintone.com/hubfs/Kintone%20%281%29-Jun-30-2026-04-48-58-0381-AM.png)](https://blog.kintone.com/business-with-heart/replace-microsoft-project-online-with-no-code-tools) Digital Transformation ##### Replace Microsoft Project Online With No-Code Tools Microsoft Project Online officially retires on September 30, 2026. After more than a decade as a core platform for project scheduling and portfolio management, the service will no longer be available after that date. But for many teams, this retirement is also... [Read More »](https://blog.kintone.com/business-with-heart/replace-microsoft-project-online-with-no-code-tools) [![](https://blog.kintone.com/hubfs/Kintone%20%281%29-4.png)](https://blog.kintone.com/business-with-heart/tribal-knowledge-into-team-knowledge) Digital Transformation ##### How to Turn Tribal Knowledge Into Team Knowledge Every team has someone who just knows how things work. They know which vendor to call when a shipment stalls. They remember the workaround for the billing system glitch that was never fixed. They can close out a monthly report in 20 minutes because they built ... [Read More »](https://blog.kintone.com/business-with-heart/tribal-knowledge-into-team-knowledge) [![](https://blog.kintone.com/hubfs/how%20to%20build%20a%20culture%20of%20process%20thinking%20kintone%20blog.png)](https://blog.kintone.com/business-with-heart/how-to-build-a-culture-of-process-thinking) Digital Transformation ##### How to Build a Culture of Process Thinking Most teams do not have a tool problem. They have a process problem. They adopt new platforms, automate tasks, and invest in AI, but the underlying work still runs on tribal knowledge, scattered documents and spreadsheets, and habits that nobody has questioned ... [Read More »](https://blog.kintone.com/business-with-heart/how-to-build-a-culture-of-process-thinking) [![](https://blog.kintone.com/hubfs/Kintone%20%282%29.png)](https://blog.kintone.com/business-with-heart/vibe-code-and-no-code) Digital Transformation ##### Vibe No-Coding: Combining The Best of AI and No-Code Vibe coding has recently taken over the conversation about how software gets built. The concept is simple enough. You describe what you want in plain language, let AI generate the code, and ship it without development experience or a wait for IT. For rapid pro... [Read More »](https://blog.kintone.com/business-with-heart/vibe-code-and-no-code) ### Try Kintone For Free! Our clients have built and deployed over 340,000 Kintone applications. Join them by signing up for a free trial–no credit card required–or scheduling a customized product demo. 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