--- title: Digital Disruption Forging New Breed of Problem-Solving Process Excellence Superheros description: Rapid changes in IT are being driven by customer focus, the consumerization of applications, technology budgets moving to lines of business and the rise of citizen developers -- a new kind of problem-solving super hero. image: https://blog.kintone.com/hubfs/AdobeStock_80786245-640062-edited.jpeg --- [![Kintone](https://blog.kintone.com/hubfs/KintoneGlobal/svg/logo_kinton_black.svg)](https://www.kintone.com/en-us/) [![Kintone](https://blog.kintone.com/hubfs/KintoneGlobal/svg/logo_kinton_black.svg)](https://www.kintone.com/en-us/) ![](https://blog.kintone.com/hubfs/KintoneGlobal/svg/icon_search_black.svg) - Product Product![](https://blog.kintone.com/hubfs/KintoneGlobal/svg/icon_plus.svg)![](https://blog.kintone.com/hubfs/KintoneGlobal/svg/icon_back.svg) - Product ![](https://blog.kintone.com/hubfs/KintoneGlobal/svg/icon_plus.svg) ![](https://blog.kintone.com/hubfs/KintoneGlobal/svg/icon_back.svg) - 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[![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-white.png) ![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-grey.png) ![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-red.png) Business with Heart <3](https://blog.kintone.com/business-with-heart) - [![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-white.png) ![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-grey.png) ![](https://blog.kintone.com/hubfs/2018%20S2/assets/kin-heart-red.png) Company + Product](https://blog.kintone.com/company-news) - Business with Heart <3Operations for the Digital First Team - [Company + ProductLatest News from Kintone](https://blog.kintone.com/company-news) - [Business with Heart <3Operations for the Digital First Team](https://blog.kintone.com/business-with-heart) ![AdobeStock_80786245-640062-edited.jpeg](https://blog.kintone.com/hubfs/AdobeStock_80786245-640062-edited.jpeg) [Digital Transformation,](https://blog.kintone.com/business-with-heart/tag/digital-innovation) [Workplace Productivity,](https://blog.kintone.com/business-with-heart/tag/workplace-productivity) # Digital Disruption Forging New Breed of Problem-Solving Process Excellence Superheros May 16, 2017   |   by [Dave Landa](https://blog.kintone.com/business-with-heart/author/dave-landa) [Tweet](https://twitter.com/share) Rapid changes in IT are being driven by customer focus, the consumerization of applications, technology budgets moving to lines of business and the rise of citizen developers -- a new kind of problem-solving super hero. This new business landscape is specifically impacting how process excellence professionals implement and execute on transformation efforts, and as a result, work with developer resources and the IT department. **RELATED: ****[Want to Drive Process Transformation? Start Bottom-Up](https://blog.kintone.com/drive-business-process-transformation-bottom-up)** While designing and mapping process using Kaizen, Lean Six Sigma and other business transformation tools is critical for driving continual process and business improvement, so is the manner is which it's executed. So how involved are these process excellence leaders and line of business users in the decision-making process around the software needed to support their business transformation initiatives? To understand the varying range, here are two different scenarios presented at the PEX Exchange in North Carolina last year.   **Scenario 1** One executive in the high-tech industry said he's not involved in software decisions at all. Instead, his company has an IT group that decides on all the software the company is allowed to use. His job then is to identify and help the teams he works with to determine what needs to be done. But it's the IT department who ultimately decide which software tool can be used.   **Scenario 2** One executive in the financial services industry acting as a conduit between process excellence and IT is very engaged in data governance and system integration questions. He works to determine if new software for transformation efforts can play well with legacy systems and abide by governance requirements. Regardless of industry, this contrast exists at all kinds of companies dealing with transformation challenges at different speeds and with different approaches. Another striking example is between a medical device company wherein the IT department is very much still the traditional gatekeeper to technology decisions. Meanwhile, a large chemical enterprise formally combined their process excellence and IT departments to create a full cycle of diagnosis, prescription and delivery for transformation. Overall, many conversations revealed a burgeoning transformation taking place within organizations. More specifically, a new breed of agile and quickly adaptive business technology professionals straddling department lines. **WATCH VIDEO:** **[4-Step Approach to Process Improvement with Low-Code Business Apps](https://resources.kintone.com/drive-lean-process-transformation-with-low-code-business-apps?hsCtaTracking=7da3374c-5bab-47bc-b519-b18426c45025%7Cd98e5f77-7128-4fb9-b993-5e47f5b4088e)** An executive at a national insurance company told me her department effectively moved from reporting to the CIO to the CFO, which has been a great move for her team.  Others, including a few from Fortune 500 companies, also shared a similar hybrid experience of working with their IT department to empower more line of business owners to generate and manage their processes optimally.  "IT is realigning with the process owners," said TIAA Office of Business Effectiveness Managing Director Dave Pflug. "Process-oriented funding is taking priority, especially for Tech-Ops." The forging of roles is a sign of better things to come. For starters, it's a transition from the relentless focus on cost-cutting for traditional companies facing new challenges. Instead, we're seeing a more balanced approach that enables an organization not only to improve operating efficiency but also to upgrade its capabilities to respond to market needs more quickly. Chris Carpenter, VP of business improvement at Turner Broadcasting Company, put it well. "We don't only focus on cost cutting process improvement," he said, "but on finding and developing new platforms and systems to engender new business opportunity and top line growth."   [![drive lean process transformation white paper - by Kintone](https://no-cache.hubspot.com/cta/default/1857320/564de729-6b9b-4be6-aeb5-40b94bd301d2.png)](https://cta-redirect.hubspot.com/cta/redirect/1857320/564de729-6b9b-4be6-aeb5-40b94bd301d2) [![Kintone Free Trial CTA](https://no-cache.hubspot.com/cta/default/1857320/a0c9f62e-cc45-42e5-ade0-913fa2ddcd53.png)](https://cta-redirect.hubspot.com/cta/redirect/1857320/a0c9f62e-cc45-42e5-ade0-913fa2ddcd53) [![](https://blog.kintone.com/hubfs/Dave.png)](https://blog.kintone.com/business-with-heart/author/dave-landa) About the Author [Dave Landa](https://blog.kintone.com/business-with-heart/author/dave-landa) Dave Landa is the former CEO of Kintone and has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) application providers dating back to 2004. Recommended Posts Up Next [4 Ways Traditional Software Fail Business Managers and Delay Digital Transformation](https://blog.kintone.com/business-with-heart/4-ways-traditional-software-fail-business-managers-and-delay-digital-transformation) Previous [Why Projects Fail: How to Handle Unclear Objectives and Goals](https://blog.kintone.com/business-with-heart/why-projects-fail-unclear-objectives-and-goals/) [Back to Business with Heart <3 Blog Page](https://blog.kintone.com/business-with-heart) ### Subscribe to Blog #### Recommended Posts [![](https://blog.kintone.com/hubfs/Kintone%20%281%29-Jun-30-2026-04-48-58-0381-AM.png)](https://blog.kintone.com/business-with-heart/replace-microsoft-project-online-with-no-code-tools) Digital Transformation ##### Replace Microsoft Project Online With No-Code Tools Microsoft Project Online officially retires on September 30, 2026. After more than a decade as a core platform for project scheduling and portfolio management, the service will no longer be available after that date. But for many teams, this retirement is also... [Read More »](https://blog.kintone.com/business-with-heart/replace-microsoft-project-online-with-no-code-tools) [![](https://blog.kintone.com/hubfs/Kintone%20%281%29-4.png)](https://blog.kintone.com/business-with-heart/tribal-knowledge-into-team-knowledge) Digital Transformation ##### How to Turn Tribal Knowledge Into Team Knowledge Every team has someone who just knows how things work. They know which vendor to call when a shipment stalls. They remember the workaround for the billing system glitch that was never fixed. They can close out a monthly report in 20 minutes because they built ... [Read More »](https://blog.kintone.com/business-with-heart/tribal-knowledge-into-team-knowledge) [![](https://blog.kintone.com/hubfs/how%20to%20build%20a%20culture%20of%20process%20thinking%20kintone%20blog.png)](https://blog.kintone.com/business-with-heart/how-to-build-a-culture-of-process-thinking) Digital Transformation ##### How to Build a Culture of Process Thinking Most teams do not have a tool problem. They have a process problem. They adopt new platforms, automate tasks, and invest in AI, but the underlying work still runs on tribal knowledge, scattered documents and spreadsheets, and habits that nobody has questioned ... [Read More »](https://blog.kintone.com/business-with-heart/how-to-build-a-culture-of-process-thinking) [![](https://blog.kintone.com/hubfs/Kintone%20%282%29.png)](https://blog.kintone.com/business-with-heart/vibe-code-and-no-code) Digital Transformation ##### Vibe No-Coding: Combining The Best of AI and No-Code Vibe coding has recently taken over the conversation about how software gets built. The concept is simple enough. You describe what you want in plain language, let AI generate the code, and ship it without development experience or a wait for IT. For rapid pro... [Read More »](https://blog.kintone.com/business-with-heart/vibe-code-and-no-code) ### Try Kintone For Free! Our clients have built and deployed over 340,000 Kintone applications. Join them by signing up for a free trial–no credit card required–or scheduling a customized product demo. 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